Welcome To Growwise Academy We are your partners in making your life better each day
Last Updated: [25/09/2026]
At [Growwise Academy], we aim to provide a smooth and reliable appointment booking experience. This Cancellation & Refund Policy explains the rules regarding appointment cancellation, rescheduling and refunds for bookings made through our website.
Customers may request cancellation of their appointment by contacting us through the contact details provided on our website or through the available cancellation option.
Cancellation requests will be processed according to the applicable cancellation period mentioned below.
If an appointment is cancelled within the permitted cancellation period, the customer may be eligible for a refund.
Recommended cancellation rule:
Cancellation more than 24 hours before the appointment: Eligible for refund.
Cancellation less than 24 hours before the appointment: Refund may not be available.
Cancellation after the appointment time: No refund.
The applicable cancellation and refund conditions will be displayed to the customer where required before completing the booking.
If a refund is approved, the refund will normally be processed to the original payment method used for the transaction.
The time required for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Where applicable, payment gateway or transaction charges may be non-refundable.
If such charges are deducted from the refund amount, the applicable deduction will be communicated to the customer.
Customers may request to reschedule an appointment subject to availability.
A rescheduled appointment must be selected from the available dates and time slots displayed on the website.
We may restrict the number of times an appointment can be rescheduled.
If a customer does not attend an appointment without cancelling or rescheduling it within the permitted time, the appointment may be treated as a No-Show.
No refund may be provided for a No-Show appointment unless otherwise determined by us or required by applicable law.
For offline appointments, customers are expected to arrive at the scheduled time.
For online appointments, customers should join the meeting using the provided meeting link at the scheduled time.
Late arrival or late joining does not automatically qualify the customer for a refund or rescheduling.
In some circumstances, we may need to cancel or reschedule an appointment due to:
Unavailability of the service provider
Technical problems
Emergency situations
Operational reasons
Unforeseen circumstances
Other circumstances beyond our reasonable control
If we cancel an appointment for which payment has already been received, the customer may be offered:
An alternative appointment date/time; or
A refund, where applicable.
For online appointments, if the appointment is cancelled according to the applicable cancellation rules, the customer may be eligible for a refund.
If a technical problem on our side prevents the online appointment from taking place, we may offer rescheduling or a refund, depending on the circumstances.
Technical problems caused by the customer's own device, internet connection, browser, microphone, camera or network may not qualify for a refund.
For offline appointments, refunds will be handled according to the applicable cancellation period.
If the appointment is cancelled by us, an alternative appointment or refund may be offered as applicable.
If your bank account or payment method has been charged but our system does not confirm the appointment, please contact us with the payment transaction/reference details.
After verification, we will determine the booking and refund status.
Any refund in such circumstances will be processed according to our payment verification process and the applicable payment gateway procedures.
If you believe that you have been charged more than once for the same appointment, please contact us with the relevant transaction details.
After verification, any confirmed duplicate payment may be refunded to the applicable original payment method.
To request cancellation, rescheduling or a refund, please contact:
Email: [contact@growwiseacademy.com]
Phone: [+91 8412060642]
Please provide:
Customer Name
Registered Mobile Number
Email Address
Appointment ID / Booking ID
Appointment Date
Payment/Transaction ID, if applicable
Reason for cancellation or refund request
Once a refund has been approved, it may take approximately 5–10 business days or such other period as may be communicated to the customer for the amount to reflect in the original payment method.
Actual processing time may depend on the payment gateway, bank or financial institution.
Unless otherwise required by applicable law or specifically approved by us, refunds may not be available for:
No-show appointments
Cancellations made after the permitted cancellation period
Appointments already completed
Failure to attend an offline appointment
Failure to join an online appointment without prior notice
Technical issues caused by the customer's device or internet connection
Incorrect information provided by the customer where the appointment could not reasonably be provided as a result
We may consider exceptional refund requests on a case-by-case basis where circumstances reasonably justify an exception.
Any such decision will be subject to applicable law and our internal policies.
We may update this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
For any cancellation, rescheduling or refund-related questions, please contact:
[Growwise Academy]
Address: [Ratnagiri, Maharashtra, India]
Email: [contact@growwiseacademy.com]
Phone: [+91 8412060642]
By completing an appointment booking, you acknowledge that you have read and understood this Cancellation & Refund Policy.